Shipping Policy

Processing Time

Orders are processed within 1-3 business days after payment is confirmed & not processed on weekends or public holidays. 

Delivery Time

✅ Domestic (Australia / local): 2–7 business days

✅ International: 7–14 business days (may vary depending on location and customs)

Delivery times are estimates only and may vary due to courier delays or external factors.

Shipping Confirmation

Once your order has been dispatched, you will receive a tracking number via email.

Shipping Fees

Shipping costs are calculated at checkout based on your locations.

Delivery Responsibility

Aurégui is not responsible for delays or delivery failures resulting from incorrect or incomplete shipping addresses provided by the customer.

Delays

While we aim to ensure timely delivery, Aurégui is not responsible for delays caused by courier service issues, weather conditions, and customs clearance (for international orders)

Lost or Missing Parcels

If your parcel is marked as delivered but has not been received, please contact the courier service directly for assistance. We will be happy to support you where possible